The Consumer Financial Protection Bureau has provided some welcome clarity to collection agencies surrounding how, and how much they may contact debtors using social media.
The Fair Debt Collection Practices Act (FDCPA) issued new regulations that go into effect on November 30, 2021. It provides rules for contacting debtors via telephone, text message, email, and direct messaging on social media.
Collection agencies are prohibited from making more than seven calls within seven consecutive days. They may also contact debtors through social media such as Facebook Messenger.
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Debt collectors can email debtors but they may not use their work email account unless the debtor has previously consented.
Debt collectors can contact debtors through social media.
Collection agencies must provide an option to opt-out of future communication and can only contact debtors from 8:00 am to 9:00 pm local time.